Support

Email us at support@neutrade.co.uk and we'll get back to you. If your message includes health information, we use it only to help you.

Questions

Do I need an account?

No. Vitsy works without one, and there's nothing to sign up for.

Where is my data?

On your phone, in an encrypted database. We don't have a copy.

What happens if I stop paying for Plus?

Nothing you've entered is deleted. Your first 3 items stay free, and what you logged stays readable. Training, new check-ins and Patterns lock until you take Plus again.

How do I export or delete my data?

In Settings, under Your data. Export your data gives you spreadsheets and your data file in a ZIP, or a summary PDF to share. Delete all data removes everything Vitsy holds on that phone. It doesn't cancel a Plus subscription; you do that in the App Store or Google Play.

Does Vitsy tell me how much to take?

No. Vitsy records what you take and reminds you when it's due. It doesn't suggest doses or check how things mix. For that, ask your pharmacist or GP. Vitsy isn't connected to the NHS.

Is Vitsy on Android?

It's coming soon on Google Play, and coming soon on the App Store for iPhone. Register interest and we'll email you when it's out.